Contact the DVRXaminer support team about a DVR recovery case, a licence or a refund. You reach the engineers who built the software, not an outsourced first line.
The one that gets you a proper answer. Tell us the DVR or NVR brand if you know it, the drive size and what the software showed. The first reply usually solves it.
support@recoverytools.comBest for the quick question before you buy. Whether your DVR brand is supported, whether the source drive stays untouched, whether DVRXaminer is even the right tool for your case.
Monday to Friday, business hours ISTThe same people who build it answer it. DVRXaminer is our own DVR video forensics software, so a reply can tell you what the recovery engine is actually doing rather than repeat the manual. No support tier, no outsourced first line. More about the team.
A few details up front means the first reply can be a real answer instead of a request for more information.
The DVR or NVR brand and model if you have it, whether that is Hikvision, Dahua, Swann, Lorex, Uniview or anything else. If you do not know, that is fine, DVRXaminer detects the filesystem from the drive.
Roughly how large the hard drive is, and whether it was pulled from a working recorder, a dead one or a formatted one.
What footage you need as evidence and the rough date and time window, so we can point you at the fastest way to reach it. The tighter the window, the quicker the recovery.
Any message the software showed, or where the scan seemed to stop. A screenshot helps more than a description.
The free trial scans your own DVR drive and shows you the recoverable footage before any money changes hands. If the result is not clear, that is exactly what the email address is for.